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FAQs

Service FAQs

We use a dedicated technician model for every service request. Our experts perform services promptly, but every situation is unique, so we can't guarantee an exact turnaround time. Our team will give you an estimated time for completion depending on the service needed and service location.

The Speed Queen mobile app will automatically notify you of service updates. Learn more about the app here.

Caldwell & Gregory Washing Machine Solutions

We currently service 25 states and Washington, D.C. Our locations page details every area we can service you! 

Speed Queen Refunds

We're sorry to hear that! If a machine charged you too much, then fill out a refund request form to get it corrected.

Reloading Laundry Cards

No. Laundry cards are an offline system, which means we cannot replace balances for stolen or lost cards.

No. You must use your balance to wash or dry clothes or buy items from the laundry room's vending machines.

Caldwell & Gregory Laundry App

Property and dorm managers can use our app to do the following:

  • Adjust cycle prices
  • Review machine performance data
  • Monitor equipment usage
  • Track revenue
  • Diagnose issues remotely

You can use our laundry app with an iOS or Android phone.

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General

Removing lint after dryer use prevents buildup in the vents and traps. Considerable lint buildup could increase the risk of fire, reduce dryer efficiency due to restricted airflow, and minimize indoor air quality when lint particles escape through the vent.

Yes. Drying the drum will help prevent mildew and mold growth.

Yes. Property managers can generate additional income through community laundry rooms. Remember that profitability depends on various factors such as demand, cost per cycle, and initial and ongoing costs.

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