Our Service Technicians are all graduates of Speed Queen’s® Alliance Laundry Systems University and have achieved Maytag Red Carpet Service® certification, ensuring accurate, rapid repairs to any of our equipment models.
Preventive maintenance has always been a core component of our service approach. This year, to continue to go above and beyond with our service, we introduced a new approach to preventive maintenance with our dedicated Installation and Preventive Maintenance teams. These teams work alongside our service technicians to ensure machines always stay operational and to prevent serious issues before they arise.
What can you expect if you do encounter a service issue? When you contact Caldwell & Gregory, you get real people, not an automated system. Our friendly Customer Service Representatives are always available to take a service request, process a refund, or simply answer any laundry question you may have. Submitting a service request is easy and convenient! Scan the QR code on the machine, call our service number (800.927.9274), visit us online or send us an email ([email protected]) to submit your request.
We believe the best approach to service is using a dedicated technician model. A primary technician will be assigned to your specific location; they will become a familiar face and well acquainted with your laundry facilities. This personalized approach provides better communication and helps to keep you informed.
“Caldwell & Gregory has always been very professional in our dealings, they have lived up to our agreement and gone above and beyond words on paper. The service is outstanding and our Service Technician is a part of our family.”
The University of Mississippi
“It is refreshing to not have to worry about laundry service; that is to say, I don’t have to worry about whether or not Caldwell & Gregory is doing the job. My experience working with your company has shown me that you and your people can be trusted to do the right thing.”
“Your staff has exhibited pride in service; providing immediate response time and a superior quality of customer care. Your technicians are well-groomed and always in uniform. They check-in with us every time they come on campus and we always know what they are doing.”
Alabama State University
“The folks at Caldwell & Gregory made some big promises and we were a bit nervous given that we were to be one of your first universities in Texas, but our anxiety was completely unfounded. You have delivered on all your promises and exceeded all our expectations.”
Texas A&M University – Kingsville