Are you looking for a laundry service company you can trust to handle demand and make management hassle-free? When you work with Caldwell & Gregory, you’ll gain optimized management capabilities and the latest technology to help you meet users’ needs.
Whether you manage needs in the multi-housing or academic sector, we can work with you to develop a custom program that’s right for you. Choose us as your supplier and get laundry maintenance services and equipment solutions that enhance usability. Plus, you can save staff members and users time and energy with intuitive features and expert service.
We start with preemptive attention to customer service to ensure we develop the best plan for your needs. In everything we do, we’re here to make your functional needs a priority and support your requirements. You can trust us for attentive and rapid responses whenever you need assistance at your site. As a professional laundry service, we offer all the resources and service solutions you need to keep users and staff happy.
Each of our service technicians is a graduate of Speed Queen’s® Alliance Laundry Systems University and maintains a Maytag Red Carpet Service® certification. They’re fully equipped to provide timely and accurate repairs for any of our laundry equipment models.
Preventive maintenance has always been a core component of our service approach. This year, to continue to go above and beyond with our service, we introduced a new approach to preventive maintenance with our dedicated Installation and Preventive Maintenance teams. These teams work alongside our service technicians to ensure machines always stay operational and to prevent serious issues before they arise.
After undergoing extensive training and certification, our technicians can address various repair needs. They’re fully equipped to minimize downtime and help keep your equipment running optimally for the long term.
At Caldwell & Gregory, we understand that your machine system uptime is integral to driving revenue and customer satisfaction for you, and we want to help support your bottom line. When you work with us, you can trust our team to help you get the best resources and proactive commercial washing machine maintenance for your equipment. Our goal is to consistently keep your laundry machinery in excellent condition so you get the best service life.
What can you expect if you do encounter a service issue? When you contact Caldwell & Gregory, you get real people, not an automated system. Our friendly Customer Service Representatives are always available to take a service request, process a refund, or simply answer any laundry question you may have. Submitting a service request is easy and convenient! Scan the QR code on the machine, call our service number (800.927.9274), visit us online or send us an email ([email protected]) to submit your request.
We believe the best approach to service is using a dedicated technician model. A primary technician will be assigned to your specific location; they will become a familiar face and well acquainted with your laundry facilities. This personalized approach provides better communication and helps to keep you informed.
Beyond our experts performing all services promptly and directly, you can count on working with your assigned technician whenever you have issues. We prioritize customer service in our operations and are committed to creating the best possible experience for you. Whatever your repair or maintenance needs, you can trust us to support you while making the process as hassle-free as possible.
“Caldwell & Gregory has always been very professional in our dealings, they have lived up to our agreement and gone above and beyond words on paper. The service is outstanding and our Service Technician is a part of our family.”
The University of Mississippi
“It is refreshing to not have to worry about laundry service; that is to say, I don’t have to worry about whether or not Caldwell & Gregory is doing the job. My experience working with your company has shown me that you and your people can be trusted to do the right thing.”
“Your staff has exhibited pride in service; providing immediate response time and a superior quality of customer care. Your technicians are well-groomed and always in uniform. They check-in with us every time they come on campus and we always know what they are doing.”
Alabama State University
“The folks at Caldwell & Gregory made some big promises and we were a bit nervous given that we were to be one of your first universities in Texas, but our anxiety was completely unfounded. You have delivered on all your promises and exceeded all our expectations.”
Texas A&M University – Kingsville