Managing an on-site laundry room at a multiunit housing complex or university residence hall can be a significant operational drain. Staff must constantly divert their attention away from their core duties to fix broken machines, address resident concerns and collect payments. It’s a persistent headache that consumes valuable time and resources.
A turnkey laundry solution offers a strategic alternative by letting you shift some responsibilities to a trusted partner, enhancing the resident experience, increasing staff productivity and boosting revenue.
Self-managed facilities incur numerous upfront and hidden costs. Property owners purchase and eventually replace the commercial washers and dryers, and staff must handle all aspects of maintenance, collection and customer service. Outsourcing all these responsibilities to specialized professional providers allows you to redirect your attention to your mission-critical operations.
Partnering with a company that takes on 100% of the responsibility for your day-to-day laundry management relieves your staff’s administrative burden while creating a more welcoming living environment with updated technology.
A comprehensive laundry management program rests on four pillars that work together to create a seamless, reliable and professional experience for management and residents.
Reliable equipment is the backbone of a successful laundry service. Full-service solutions use scheduled preventive maintenance to identify and address potential issues before they lead to failures. Managed laundry services also provide rapid-response repairs when necessary. Factory-trained technicians arrive equipped with the right parts and expertise to resolve issues, often within hours rather than days.
Residents expect convenient payment options that match their lifestyle. Professional laundry management companies let people pay in multiple ways:
Account-based systems are also an excellent option. They let residents add funds online, set up automatic reloads and track spending through personalized dashboards. This flexibility meets all resident preferences, improves the user experience and encourages regular use.
Payment collection, processing and accounting can be time-consuming. Outsourcing to a third-party provider takes these responsibilities off your plate. Your chosen vendor will securely handle the funds with documented chain-of-custody procedures. Monthly reporting provides transparent visibility into laundry room performance, including machine usage rates, revenue trends and service metrics. Properties receive their share of revenue through a structured distribution system, eliminating the need to manage cash collections or reconcile accounts.
A responsible partner should care about your residents as much as you do. Your provider will determine the appropriate combination and number of machines to maximize efficiency, then plan an efficient installation project to minimize disruption. They’ll also provide professional signage and educational materials to teach community members how to use the new equipment and payment systems.
Residents should have a direct point of contact for all their needs, including a 24/7 customer helpline and in-app support for service and refund inquiries.
Properties that implement comprehensive laundry management programs experience measurable improvements across multiple areas.
Caldwell & Gregory offers the ultimate full-service laundry partnership. Our approach prioritizes understanding individual property needs, resident demographics and operational objectives before recommending solutions.
We operate as a consultative partner, not an equipment vendor. Our initial consultation explores your specific property goals, resident demographics and operational challenges. We don’t push predetermined packages. Instead, we’ll listen to your needs, wish lists and concerns before designing a custom solution that fits your requirements. This customer-focused approach lets us deliver solutions that maximize resident satisfaction and revenue generation.
Clients choose Caldwell & Gregory and stay with us because of our outstanding service. Our preventive maintenance schedule keeps machines running reliably, while fast response times minimize disruptions when issues arise. We also provide complete transparency through regular reporting and KPIs, so you’ll always know how your laundry program performs. This data-driven approach enables continuous improvement and demonstrates the value delivered through professional management.
Earn more money without adding operational responsibilities. Caldwell & Gregory installs, manages and maintains machines while you share in the generated revenue. Our technology enables you to remotely monitor equipment, so you’ll always know how well it performs and when service is due. This mutually beneficial partnership ensures sustainable success through shared goals and transparent collaboration.
Make informed decisions about upgrading to full-service laundry by assessing how the benefits and logistics could work for you.
As your laundry management partner, Caldwell & Gregory will remove and replace your existing machines, handling all aspects of the equipment transition to minimize downtime. Our turnkey process eliminates the logistical burden on your staff.
Caldwell & Gregory conducts routine market analyses to ensure our pricing remains competitive with local laundromat rates. Convenient mobile payment and account-based systems save residents money by eliminating the hassle of lost quarters and offering access to loyalty rewards. Property owners maintain pricing control through collaborative agreements, balancing resident affordability with revenue generation.
Full-service laundry programs include comprehensive coverage. Residents can contact dedicated service teams through a 24/7 hotline or mobile app. Emergency dispatch protocols ensure rapid response for critical issues and prioritize routine service calls based on impact.
A full-service laundry solution transfers complete responsibility for laundry operations to dedicated experts who understand the industry inside and out, alleviating logistical headaches while boosting resident satisfaction and revenue. Caldwell & Gregory’s turnkey approach includes everything from initial surveys through ongoing management, all backed by superior customer service and transparent reporting.
Contact us today for a free consultation and discover how a customized, full-service laundry program can transform your property.