The team at Caldwell & Gregory is ready to help if a laundry card fails. We have streamlined the replacement process to resolve these issues quickly and efficiently.
Below is the procedure to replace a defective laundry card:
Property or dorm managers may sometimes have additional laundry cards we’ve provided to replace defective ones.
If replacement cards are unavailable, buy a new one from the machine, and we will cover the actual cost of the card, minus the value already on the card. Refill the laundry card as usual to continue using it.
Upon receiving a replacement card or purchasing a new one, mail us the defective card and we will send back a new one* with the appropriate value or the original if we can reprogram it. Since the replacement card from the management office has value on it, the card we send will have the original laundry card balance minus the value of the replacement card. If the original card value was less than the replacement card, we will not send a new card back, and you may keep the replacement card on us.
*If the apartment building or school has a CBR code-based revalue station, we will send a code to facilitate the transfer of the appropriate value from the defective card to the replacement card instead of mailing a new card.
We have answered the most commonly asked questions below.
A defective laundry card is one that a machine cannot read. Reasons for this issue may include:
Store cards in antimagnetic sleeves to shield them from magnetic fields and prolong their life. Other protective measures include avoiding:
We provide some property and dorm managers with stamped return envelopes for mailing defective cards. If the office doesn’t have a return envelope, you’ll have to pay for the postage.
We send cards within 24 to 48 hours of receiving a defective card.
Contact our customer support team, and we’ll work with you to address the issue.
No, we don’t. We recommend getting a replacement card from the office or buying a new card. We also don’t offer laundry card reloads on lost or stolen cards to restore balances.
Fill out the form below to start the return process of a defective laundry room card. Our customer support team will get back to you and guide you throughout the process. We’re friendly, responsive and committed to assisting our loyal customers. Also, you can mail the defective card to us using the address below.
