When looking for multi-housing laundry solutions, reliable machines are undeniably important. However, many providers fail to look beyond the machines to the other aspects of laundry service.
One of the most important facets is proactivity. A proactive business is better equipped to exceed customer expectations and deliver exceptional service. This can foster a long-term partnership that benefits everyone involved.
Keep reading to learn the benefits of proactive commercial laundry programs.
Many businesses use the word “proactive” to describe their services, but what really makes a provider proactive?
A proactive laundry service doesn’t wait for something to go wrong. Instead, technicians visit on a regular schedule to ensure that everything is working as well as it should. They do this by:
When one of your machines is unusable, it costs you money and frustrates your tenants. That’s why prompt support is vital. A truly proactive service will treat emergency requests and minor issues quickly, ensuring that small concerns don’t snowball into bigger problems.
One of the best ways a business can be proactive is through data analysis. With smart technology installed on the laundry systems, a proactive service provider can assess the performance levels of individual machines. If something isn’t working as well as it could, technicians can make adjustments.
Data can also help you achieve the best laundry room design by ensuring machines are placed in the most efficient locations. This way, laundry facilities can use less energy, create an easier flow for users and increase the rate at which people can use the machines.
A proactive provider does more than accept that they’re doing a good job. They look for ways to improve. Rather than waiting for their customers to tell them how they could do better, they take the initiative.
For a laundry provider, this means exploring:
What difference does it make if your provider is proactive? Here are the main benefits of working with a proactive laundry service:
Whether you’re the manager or user of the facility, having a proactive service provider caring for your facility benefits everyone.
Unlike many providers, we don’t wait for things to go wrong before we act. Proactivity is a large part of who we are, meaning we address problems before they can occur. Even when things are going well, we’re constantly looking at how they can be better so that we can deliver the best possible service. It’s one of the reasons why we’re so successful at building long-term partnerships.
And the people we work with appreciate our efforts. Just look at what some of our customers say about how we deliver our services.
Here’s how we deliver a proactive laundry service.
When you choose Caldwell & Gregory for leased laundry equipment, you’ll be assigned a primary technician. This technician will become familiar with your facilities, meaning they can provide a highly personalized service. They’ll stay in close contact with you, keeping you up to date with how your facility’s machines are performing.
If anything goes wrong with your facility, our support team is available 24/7, meaning you’ll receive fast support whenever you need it. Our team has delivered managed laundry services for over three decades, giving them the knowledge and experience needed to quickly get your machines running at their best.
We know that for full-service laundry solutions to be truly excellent, they need to focus on tackling problems before they even occur. We also recognize the important role technology plays in providing superior service.
That’s why we use technology to provide effective preventive maintenance. Using smart technology, we can remotely monitor a machine’s performance and status, receiving alerts for even the smallest problems. Whether your water levels are a little low or your machine is experiencing more technical difficulties, we have all the information we need to send out a team to fix the problem.
And if you need a new part, we’re well prepared. We keep a healthy stock of parts for all of our machines, allowing us to quickly source and replace any parts you may need.
Not every laundry facility is the same, so why should every laundry service be?
When you choose Caldwell & Gregory for your laundry equipment leasing, we’ll take the time to get to know you and your facilities. We’ll then customize our offering so that it perfectly suits the scale of your laundry facility and the needs of your residents. From how many machines you need to how we communicate with you, everything about our service can be adjusted to suit you.
Whatever plan we create for you, you’ll benefit from our service level commitments based on response times, uptime guarantees and regular maintenance schedules.
We’re proactive in every aspect of our service. This includes examining how we can do better for our customers, our end users and the environment.
This drive to improve and innovate has led us to implement technologies that deliver a more proactive service. From automatic service reporting that tells us when we need to pay you a visit to machines that alert your residents once their cycle is complete, these changes have allowed us to provide a more satisfactory service in every way. Plus, thanks to smart technology, we’re able to take the initiative when it comes to delivering an energy-efficient laundry service.
Excellent laundry equipment for multi-housing facilities is important. A proactive laundry provider can make a world of difference in your facility’s efficiency. From how much downtime you experience to the level of customer service you get, being proactive affects every aspect of a business’s offering.
If you’re looking for a laundry management company that is consistently working to make sure you’re receiving the best possible service, trust Caldwell & Gregory. With a focus on preventive maintenance and constant improvement, we’re always working hard to prevent problems before they happen. What’s more, we guarantee certain levels of uptime and response times.
Find out more about our multi-housing laundry equipment by contacting us today.
